All Systems Operational

About This Site

Welcome to the Aptem status page, providing transparency around service availability and performance for Aptem products. If there are any interruptions in service a note will be posted here. You can also view live and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Aptem Apprentice Operational
Aptem Assess Operational
Aptem Employ Operational
Aptem Enhance Operational
Data Access Operational
Integrations Operational
bksb Integration Operational
Cognassist Integration Operational
epaPRO Integration Operational
Skills Forward Integration Operational
Communications Connector - Microsoft Teams Operational
Century Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

Degraded performance across the Aptem platform
Resolved - Tonight's fix has been deployed and Checkpoint is now re-enabled. Platform performance remains normal and everything is working as expected.
Sep 17, 20:12 BST
Update - Platform performance remains normal. Checkpoint remains temporarily disabled while we prepare tonight's fix, and will be re-enabled once it's deployed. We'll confirm here once that's complete.
Sep 17, 18:34 BST
Monitoring - Performance has been restored across the platform following the steps we've taken today. We've identified a permanent fix, which we'll deploy outside core hours tonight and which will re-enable Checkpoint for those customers using it. We don't expect this to affect performance further, and will confirm once it's complete.
Sep 17, 11:43 BST
Update - We've identified the cause of the performance issue and are rolling out a fix across the platform. Performance has already improved for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, checkpoint has been temporarily disabled. We'll post another update as performance is restored for more customers.
Sep 17, 11:14 BST
Identified - We've identified the cause of the performance issue and are rolling it out across the platform. Performance has been restored for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, the Checkpoint module has been temporarily disabled. We'll post another update as more customers are restored.
Sep 17, 11:06 BST
Investigating - We're currently investigating reports of slower than usual response times. Our engineering team is actively working to identify the cause and will post an update here as soon as we have more information.
Sep 17, 09:38 BST
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 19:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:00 BST
Scheduled - Maintenance on Aptem Apprentice is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Sep 17, 15:20 BST

Sep 16, 2026

Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 BST
Scheduled - The weekly maintenance for Aptem is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Sep 14, 11:41 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 22:16 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 BST
Scheduled - Maintenance for Aptem is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Sep 11, 20:16 BST

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Aptem Platform Issue
Resolved - This incident has been resolved.
Sep 11, 11:09 BST
Monitoring - Normal service has resumed. We are continuing to monitor the situation.
Sep 11, 10:55 BST
Update - We are continuing to investigate this issue.
Sep 11, 10:44 BST
Investigating - Our monitoring has identified that some users may be experiencing issues when trying to access the Aptem Platform. Some users may be unable to load pages or access the Aptem platform. We are investigating this issue and will provide an update shortly.
Sep 11, 10:44 BST

Sep 10, 2026

Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 22:16 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - Aptem will have an unscheduled maintenance. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Sep 10, 13:57 BST

Sep 9, 2026

Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 BST
Scheduled - The weekly maintenance for Aptem is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Sep 7, 09:52 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

System emails delayed
Resolved - All emails are sending without delay.
We have confirmed that automated re-sending of e-mails will capture all messages during this incident, so none have needed to be triggered for resend.
Sep 4, 17:13 BST
Update - All emails are sending without delay. We are reviewing all emails that failed and were not resent automatically, to trigger a resend where appropriate.
Sep 4, 16:48 BST
Monitoring - Our vendor has confirmed that the underlying issue has been resolved by Microsoft. We expect it to take some time to fully propagate.
We are actively monitoring the situation and will update this page as we have more information.
Sep 4, 14:07 BST
Identified - Our email provider has confirmed this is part of a wider, global issue affecting Microsoft's mail servers, not something specific to Aptem, and Microsoft are actively working to resolve it on their end. We're monitoring the situation closely and will post further updates here as soon as we have more information.
Sep 4, 11:28 BST
Investigating - Some system emails, including password reset emails, verification codes, and invitations, are currently being delayed. This is affecting delivery to recipients using Microsoft 365 or Outlook. If you're waiting on one of these emails and it hasn't arrived, please allow extra time before requesting a new one.

We're aware of the issue and working to resolve it. We'll post an update here as soon as we have more information.
Sep 4, 10:46 BST
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