Integration issue with Learning Records Service (LRS)

Incident Report for Aptem Platform

Resolved

The DfE Learning Records Service (LRS) has resumed normal operation.
Posted Oct 29, 2026 - 09:17 GMT

Update

The DfE Learning Records Service (LRS) continues to have availability issues.
Posted Oct 28, 2026 - 17:58 GMT

Update

Aptem have confirmed there is an availability issue with the DfE Learning Records Service (LRS). This will prevent customers from retrieving Personal Learning Record (PLR) information from within Aptem. For further information, customers are advised to contact LRS support directly

Aptem will continue to monitor the situation, and will provide updates when available.
Posted Oct 28, 2026 - 10:04 GMT

Identified

Aptem have identified an issue with our integration with the DfE Learning Records Service (LRS). This may impact any customer attempting to retrieve Personal Learning Record (PLR) information within Aptem. We are actively investigating this situation, and will provide further updates shortly.
Posted Oct 28, 2026 - 09:54 GMT
This incident affected: Aptem Apprentice.